1. Information We Collect

We collect personal information that you provide to us, including:

• Name, phone number, and email address
• Billing and service addresses
• Payment information (processed securely through third-party services)
• Website usage data (cookies and analytics)

2. How We Use Your Information

We use collected data for the following purposes:

• To provide and manage pool maintenance services
• To process invoices and payments
• To respond to customer enquiries and provide support
• To improve our website and services

3. Data Sharing & Security

We do not sell or rent your personal data. We only share it when necessary to provide services, comply with legal obligations, or protect our business.

We take reasonable steps to secure your data from unauthorised access, using encryption and security protocols.

4. Cookies & Tracking

We use cookies and analytics to enhance your experience. You can manage or disable cookies through your browser settings.

5. Your Rights

You have the right to:

• Request access to your personal data
• Request corrections to inaccurate data
• Request deletion of your data where applicable
• Opt-out of marketing communications

6. Changes to This Policy

We may update this policy, and changes will be posted on this page. Continued use of our services after changes means you accept the updated policy.

7. Contact Us

For any privacy concerns, contact:

• 2 Treffry Lane, Quintrell Downs, TR8 4WF
• +44(0)7856 307 442
• liam@duchypm.com
• https://duchypm.com